Returns Policy
When Can You Return
We accept returns for both defective and non-defective items within 30 days of delivery.
Return Window & Process
Returns are accepted within 30 days of delivery.
Customers are responsible for return shipping costs. A flat fee of £3.99 per return label applies.
To initiate a return, please use our Returns Centre with your order number and email address. A QR code will be provided for Royal Mail drop-off.
This policy does not affect your statutory rights.
Please read through our Returns Policy and head through to our Returns Portal here.
Once a return request is approved, customers have 30 days from approval to return the full bundle.
Returns must be initiated through our Returns Centre using your order number and email address. A return QR code will be generated for Royal Mail drop-off. No printed label is required. If you require more than 1 label per order, it is the customer’s responsibility to ensure they have selected the correct amount needed.
Returns will not be accepted outside these timeframes. If you need help or have an issue returning please contact us immediately.
If you have ordered by mistake please email us marketing@preworn.co.uk so we can cancel the order.
By ordering, you confirm understanding that these are resale-grade bundles, not retail-grade items.
Return Conditions
Items must be returned in full bundles as supplied, securely packaged, and in the same condition as received.
Missing or swapped items will result in full bundle charges.
Partial returns are not accepted. If any part of a bundle is missing or altered, we reserve the right to charge the full value via our returns processing partner. For particular cases please email us for help.
If you have a severe issue with a small number of products received, email us with images for a suitable resolution at sales@preworn.co.uk
Refunds
We offer Instant Refunds to Store Credit, Original Payment Method, or Bank Transfer.
Returns Responsibility
You are responsible for ensuring the correct number of QR labels for multiple bundles.
A flat £3.99 fee will be deducted per return to cover label costs.
If you require more than 1 label per order, it is the customer’s responsibility to ensure they have selected the correct amount needed.
You will not be charged £3.99 per label — this is a flat charge.
Authenticity & Grading
Some bundles are unsorted. These are clearly stated as Original / Unsorted stock. They are not graded and priced accordingly.
Minor marks or wear are to be expected within all bundles.
Faults already disclosed in product descriptions are not valid return reasons.
Customer Acknowledgement
All customers must acknowledge the product description and returns policy at checkout. By ticking the confirmation box, you agree to the terms above.
Holiday Exception
Orders placed between Dec 24 – Jan 1 may be returned up to Feb 1, to allow for holiday periods.
Policy Abuse
Abuse of our returns system (fraudulent returns, swapped or missing stock) will result in charges and permanent account restrictions.