Shipping Policy

SHIPPING POLICY

Shipping Options

We currently offer the following UK shipping options:

- Free 48-Hour Tracked Dispatch (Royal Mail Tracked 48)

- £3.99 Optional 24-Hour Tracked Dispatch Upgrade (Royal Mail Tracked 24)

Dispatch Timeframes

Orders are typically dispatched within 1 business day. During peak times, dispatch may take up to 2 business days.

Tracking & Confirmation

All orders include full tracking. Tracking numbers are emailed to the customer once the parcel has been dispatched.

Responsibility & Delivery Issues

If Royal Mail marks a parcel as delivered with a clear image showing Proof of Delivery, we consider the delivery fulfilled. 

If you do not receive your order and proof of delivery image is unclear or does not show the order, please reach out immediately.

Lost or Delayed Parcels

If your parcel does not arrive to your address within 3-4 days of dispatch, please contact us for a refund.

Shipping Address Accuracy

It is the customer’s responsibility to provide the correct shipping address at checkout. We are not liable for delays or losses caused by incorrect or incomplete delivery addresses.

You will have the opportunity to change your address until approximately 4am the next working day. Please check your address is correct upon completing your order- there will be an option to change your address on the thank you page.

 

OPERATING HOURS

Our operating hours for packing, dispatch and customer service:

7am-3pm Mon-Fri (Excl. National Bank Holidays in the UK)

Please note if you have a query, we will get back to you as soon as possible.