RETURNS POLICY - Read before purchasing

 

We are happy to offer a self serve returns and refund system here at Preworn Wholesale. You can choose if you'd like a bank transfer, store gift card or instant refund. QR Labels for Royal Mail Drop Off Services are provided, covered by £3.99 of your refund. Please note that you can only return if the products are faulty and do not align with our in depth descriptions.

 

We try our best every day to pre-pack orders for our customers as they go through our sorting team to our packers. Please note that there is always a small possibility of human error due to the nature of our business. While we try to ensure resale value and profit, note that ALL garments MUST be washed on arrival, as with every new or used item of clothing from stores alike. It is possible you will receive some items with marks- as stated in our descriptions, clothing may need cleaning/refreshing.

 

We accept Returns within 14 days of receiving the order. Please be aware that you will need to ship the boxes back to us within 14 days of receiving the return label, or your return will be cancelled and any instant refunds will be chased up for payment.

We will only accept bundles returned in their entirety as you received them, or this can result in being chased up for payment.

 

Please email support@preworn.co.uk with the subject RETURN #xxxx (Please replace xxxx with your 4-digit order number) and let us know which bundle(s) you are returning.

If returning multiple boxes, please make sure you are selecting enough labels needed for each box. You cannot return 2+ boxes with 1 QR Label. There is no extra charge for this.

Please note a checkbox must be ticked before purchase, ensuring all customers have read the description, after this is ticked, it is at the customers discretion to purchase with what is described.

 

How to Use our Returns

To start a return, please go head to our Returns Centre and enter your customer email along with the order number. You can decide how you would like to return and receive the refund. You will then need to select which bundles to return and how many labels you will need.

We do not provide a label but a QR code

Simple show the QR Code to the Royal Mail Post Office and this will generate a Pre Paid Returns Label to send the box pack to us. 

Please ensure the box is well packaged and crucially include your order Number within the Box this is the order number you will have received by email.

Refunds

We will notify you once we’ve received  your return.

We just need to check the weight and to make sure that the order was what which was shipped.

You will be automatically refunded on your original payment method within 5-10 business days. 

If more than 15 business days have passed since we’ve approved your return, please contact us at support@preworn.co.uk.

Exceptions

Orders made between 24th December - 1st January can be returned by 1st February.