RETURN POLICY

IMPORTANT – PLEASE READ BEFORE PURCHASING

Preworn Wholesale supplies second-hand, mixed-condition branded clothing bundles intended for resale. All orders are considered business-to-business (B2B) transactions. As such, we do not accept returns for change of mind, buyer preference, or dissatisfaction with the resale value.

Return Window & Process

Returns are accepted within 14 days of delivery for approved reasons only.

Once a return request is approved, customers have 14 days from approval to return the full bundle. Returns must be initiated through our Returns Centre using your order number and email address. A return QR code will be generated for Royal Mail drop-off. No printed label is required. If you require more than 1 label per order, it is the customers responsibility to ensure they have selected the correct amount needed.

Returns will not be accepted outside these timeframes.

Valid Return Reasons

- Wrong product received

- Bundle does not contain a fair mix (mixed-category bundles only)

- Severe damage beyond what is expected in second-hand stock (not valid for unsorted bundles)

- Bundle significantly not as described

We do not accept returns for the following reasons: buyer remorse, ordering by mistake, or dissatisfaction with expected resale value. By ordering, you confirm understanding that these are resale-grade bundles, not retail-grade items.

Return Conditions

Items must be returned in full bundles as supplied, securely packaged, and in the same condition as received. Missing or swapped items will result in full bundle charges.

Partial returns are not accepted. If any part of a bundle is missing or altered, we reserve the right to charge the full value via our returns processing partner.

If you have a severe issue with a small number of products received, email us for a suitable resolution with images. 

Refunds

We offer Instant Refunds to Store Credit, Original Payment Method and Bank Transfer.

Abuse of our system will result in blocking, and we reserve the right to charge you back for the bundle if we believe you are attempting to scam our system.

Returns Responsibility

You are responsible for ensuring the correct number of QR labels for multiple bundles. A flat £3.99 fee will be deducted per return to cover label costs. If you require more than 1 label per order, it is the customers responsibility to ensure they have selected the correct amount needed. You will not be charged £3.99 per label- this is a flat charge.

We are not responsible for courier delays or loss. In such cases, please contact Royal Mail.

Authenticity & Grading

Some of our bundles are unsorted. These are stated as original, unsorted, not-graded stock. Minor marks or wear are to be expected within all bundles, however we are not responsible for damaged stock found in unsorted products. The customer accepts the risk of this when buying unsorted stock.  Faults already disclosed in product descriptions are not valid return reasons. We are not responsible for marks on New With Tags items, as some minor flaws are expected. We are happy to resolve issues regarding broken zippers, missing metal buttons accordingly- our sorting process is completed by our in house team and some items may slip through due to natural human error.

If any item is confirmed as counterfeit or misrepresented, a refund for that item will be provided after inspection.

Customer Acknowledgement

All customers must acknowledge the product description and returns policy at checkout. By ticking the confirmation box, you agree to the terms above.

Holiday Exception

Orders placed between Dec 24 – Jan 1 may be returned up to Feb 1, to allow for holiday periods.

Policy Abuse

Abuse of our returns system (fraudulent returns, swapped or missing stock) will result in charges and permanent account restrictions.